Shipping policy
Shipping Policy
Last Updated: June 2026
At ArcticGas, we are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping Policy below.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received and verified.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
Estimated delivery times may vary depending on your location and the selected shipping method:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–4 business days
- Express Shipping: 1–2 business days
Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Rates
Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping service.
Promotional free shipping offers may be available on qualifying orders.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information so you can monitor your package's progress.
Shipping Restrictions
Certain refrigerants and HVAC products may be subject to transportation, environmental, or regulatory restrictions. We reserve the right to cancel or modify shipments that cannot legally be delivered to a specific location.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. ArcticGas is not responsible for delays, lost shipments, or additional costs resulting from incorrect or incomplete addresses.
Lost or Damaged Shipments
If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery or the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Information
If you have any questions regarding shipping, please contact us:
ArcticGas
4150 39th Ave SW
Seattle, WA 98116
United States
Phone: +1 (225) 327-3561
Email: support@arcticgas.shop